Troubleshooting

If you are experiencing any issues connecting to the virtual platfom (Whova), try these solutions.

• Whova works best on Google Chrome. Use the Chrome browser.
• Refresh the web page in your browser.
• Whova can also work with Microsoft Edge, though Chrome works best.
• Close all windows and programs not needed for the event to reduce computer activity.
• Ensure ad-blocking software in your browser is turned off.
• Ensure any VPN you may have is disabled.
• Disable any plugins.
• Clear cache and cookies; restart browser.
• Try an incognito window within your web browser.
• Make sure you have strong internet access. Are there others using your connections?
• If a company device is being used (especially a government device or log in), security protocols can interfere. Use a personal device and see if it makes a difference.

NOTE:  As of Sunday, Oct 17, when attempting to upload or download pre-recording, if "Uploading..." persists, please check back later. 

SUPPORT TICKET

NOTE:  If late registering, prior to the conference allow at least one business day for processing.   For technical assistance, if you are unable to log in to the virtual platform or if you need registration assistance or other technical support, send a Support Ticket here.