2011 Annual Convention Proceedings

76th Annual Convention
The Association for Business Communication
October 19-22, 2011
Montreal, Quebec, Canada

Editor: Lisa Gueldenzoph Snyder, Ph.D.
North Carolina A&T State University

Jan Fermelis, Deakin University; Monash University

Constituting Inter-organizational Collaboration for Mine Action Humanitarian Operations in Bosnia and Herzegovina: A CCO Approach
Gail Fann Thomas, Naval Postgraduate School
Susan Page Hocevar, Naval Postgraduate School
Kristin Page Hocevar, Naval Postgraduate School
Jeffrey Munks, Naval Postgraduate School

Controlling Negative Feedback on the Wall: How Large Companies React to Unfavorable Comments Posted to Corporate-Sponsored Facebook Pages
Sam H. DeKay, BNY Mellon Corporation and St. John’s University

Do Good Communicators Get Promoted? Maybe Not!
N. Lamar Reinsch, Jr., Georgetown University
Jonathan A. Gardner, Penn Schoen Berland

Employee Media Choices When Sharing Knowledge in Work Teams: A Test of the Layered Model
Jason L. Snyder, Central Connecticut State University
Joo Eng Lee-Partridge, Central Connecticut State University

Enhanced vs. Undifferentiated Text: A Study to Assess the Effects of Readers
Sierra Sloan Frischknecht, Brigham Young University
William H. Baker, Brigham Young University

The Ethics of Faking Reviews About Your Competition
Rod Carveth, Goodwin College

Fixing the Worst Writers: Bridging the Management Communication Divide
Dale Cyphert, University of Northern Iowa

Impact of Intercultural Communication Competence on Chinese Expatriate’s Adaptation in Foreign Subsidiaries: The Case of a Chinese Multinational Company
Bertha Du-Babcock, City University of Hong Kong
Xia-Fei Xu, City University of Hong Kong

Learning from Alumni: Using Social Media for Networking, Professional Development, and Curriculum Enhancement
LeeAnne G. Kryder, University of California at Santa Barbara

The Practical Uses of Two Classic Management Theories in Everyday Managerial Communication Situations
Reginald L. Bell, Prairie View A&M University
Jeanette S. Martin, University of Mississippi

Removing Communication Barriers Through Course Instruction
Karen C. Kaser, University of Houston-Downtown
Madeline Johnson, University of Houston-Downtown

The Rhetoric of Oppression in the Workplace
Ana Lúcia Magalhaes, Faculdade de Tecnologia (FATEC) Cruzeiro, SP – Brazil
Bruno Andreoni, Delta Engenharia

The content appearing in these Proceedings is the work of individual scholars and does not necessarily reflect the views, opinions, or practices of the Association for Business Communication and is distributed for conference discussion purposes only.

James Benjamin, University of Toledo
Charlotte Brammer, Samford University
Stephen Byars, University of Southern California
Rod Carveth, Quinnipiac University
Barbara D’Angelo, Arizona State University
Cathy Dees, DeVry University
Sam DeKay, The Bank of New York Mellon Corporation
Jan Fermelis, Deakin University
Frances Griffin, Oklahoma State University
Kathy Hill, Sam Houston State University
Martha Kennedy, San Diego State University
Lorraine Krajewski, Louisiana State University
Mark Lindquist, University of Wisconsin-Madison
Ephraim Okoro, Howard University
Michelle Reiss, Spalding University
Sana Reynolds, Baruch College
Teresa Taylor Sekine, Perdue University
Jean Anna Sellers, Fort Hays State University
Jason Snyder, Central Connecticut State University
Lee Tesdell, Minnesota State University
Mary Anne Weegar, National University
Leigh Ann Whittle, Guilford Technical Community College

©2011, The Association for Business Communication