FAQ - ABC Email

There are many reasons email messages may not be delivered to your account. We may have an old email address for you, or your internet provider or email server may not not allow us to send email to your address.

If your internet provider is blocking ABC mail, adjusting your email settings to “whitelist” ABC mail may help. Below are instructions to adjust settings for commonly used email software. Depending on the software and service you use, you also may need to contact your internet provider or IT department for additional assistance on how to whitelist email. Alternatively, you may wish to update your profile with an alterantive e-mail address.

Gmail

You will need to add our From address, @lists.businesscommunication.org to your Gmail Contacts List:
  1. In Gmail, click Gmail in the upper left-hand corner.
  2. Click Contacts from the drop-down menu.
  3. Click New Contact.
  4. Copy and paste our From address, @lists.businesscommunication.org into the Email address box.
  5. Gmail automatically saves the changes.
  6. Send email to abcoffice@businesscommunication.org and indicate you have completed the steps to unblock your account.

Outlook Desktop Client - 2010 and 2013

  1. From the Home tab, click Junk.
  2. Select Junk Email Options from the drop-down menu.
  3. We recommend choosing the option No Automatic Filtering. Mail from blocked senders is still moved to the Junk E-mail folder.
  4. Click Ok.
  5. Send email to abcoffice@businesscommunication.org and indicate you have completed the steps to unblock your account.

Outlook Webmail (includes Hotmail.com, Live.com, and Outlook.com)

  1. Next to your name in the upper, right-hand corner, click the settings icon (looks like a gear or cogwheel).
  2. Click Options.
  3. Under Preventing junk mail, click Safe and blocked senders.
  4. Click Safe senders.
  5. Copy and paste our From address, @lists.businesscommunication.org into your list.
  6. Click Add to list.
  7. Send email to abcoffice@businesscommunication.org and indicate you have completed the steps to unblock your account.

AOL

You will need to add our "From address", @lists.businesscommunication.org to your AOL address book. You can also see additional explanation with screenshots.
  1. Click the Mail menu and select Address Book.
  2. Once loaded, cut and paste @lists.businesscommunication.org into the Other E-Mail field.
  3. Make our From address the Primary E-Mail address by checking the associated check box.
  4. Click the Save button.  
  5. Send email to abcoffice@businesscommunication.org and indicate you have completed the steps to unblock your account.

Yahoo!

You will need to add our "From address", @lists.businesscommunication.org to your contacts directory.
  1. In Yahoo Mail, click the Contacts icon under the Yahoo Mail logo.
  2. Click New Contact.
  3. Cut and paste @lists.businesscommunication.org into the Email field.
  4. Click Save.
  5. Send email to abcoffice@businesscommunication.org and indicate you have completed the steps to unblock your account.

Mozilla Thunderbird

You will need to add our From address, @lists.businesscommunication.org to your Thunderbird Address Book and configure your Junk Mail Controls to whitelist your address book.
 
Add our From address into your Personal Address Book:
  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under the Contact tab, copy and paste our “From” address, @lists.businesscommunication.org into the Email dialog box.
  5. Click OK.
  6. Send email to abcoffice@businesscommunication.org and indicate you have completed the steps to unblock your account.