Proceedings from the 68th Annual Convention

The Association for Business Communication
October 22-25, 2003
Albuquerque, New Mexico

Communication and Ethics:
Challenges for Research, Teaching and Training

Editors: Linda Beamer and Barbara Shwom

 

        Click on the name of an article to download a PDF version

Ethics in Organizations

• Moving Beyond Traditional Codes of Ethics
  Donna M. Carlon, University of Central Oklahoma
• Business and the Holocaust
  Marilyn A. Dyrud, Oregon Institute of Technology
• NASA and the Columbia Disaster: Decision-making by Groupthink?
  Claire Ferraris, Western Oregon University
  Rodney Carveth, Rochester Institute of Technology
• Denials, Excuses, Justifications, and Apologies: Restoring Tarnished Reputations After the Year of Corporate Malfeasance. What Worked and What Didn’t
  Amiso M. George, University of Nevada, Reno
  Stevina Evuleocha, California State University, Hayward

Ethics Teaching

• A Hermeneutic Rubric for Teaching Ethical Communication via “Realworld” Proposal Writing
  Linda M. LaDuc, George W. Spiro Business Communication Center, University of Massachusetts at Amherst
• Ethics and Social Responsibility in a School of Business Curriculum: Is It Enough for AACSB?
  Cheryl L. Buff and Bonni P. Baker, Siena College
• Dealing with the Predisposition of College Students to Ethical Behavior
  Colleen Busby, Paula Sorenson, and Dianne Anderson, Texas Tech University
• Integrating Ethics and Corporate Citizenship into the Business Communication Curriculum
  LeeAnne G. Kryder, University of California, Santa Barbara
• Will the Real Author Please Stand Up? Preventing Plagiarism
  Esther J. Winter, Central Community College
  Janet K. Winter, Central Missouri State University
  Susan J. Emerson, Dawson Community College
• Enhancing the MBA: Ethics Linked to an Organizational Communication Specialization
  Barbara E. Alpern and David C. Odett, Walsh College
• The Ethical Connection Between Academe and Industry: A Model for Promoting an Organic Ethical Climate
  Lorelei A. Ortiz, St. Edward’s University

Teaching Business Communication Skills

• I Did, But I Still Don’t Get It
  Kari Anderson and Srivatsa Seshadri, University of Nebraska at Kearney
• Improving the Writing Skills of Business Majors: The Collective Responsibility of All Courses and Professors
  Beryl C. McEwen, North Carolina A&T State University
• Communication Perceptions in the Rural Business Community
  Midge Gerber, Eithel M. Simpson, M. Elizabeth Ferrell, Denise Hamburger,Southwestern Oklahoma State University
• True Stories and Effective Application Letters
  Randall L. Waller, Baylor University
• A Comparison of Students’ and Employees’ Knowledge of Electronic Résumés

Lillian Chaney, Catherine Green, and Laura Alderson, The University of Memphis

Teams, Collaborations, and Collaborative Learning

• When Conversational Styles Collide: Bringing Awareness to Problem-Solving Team Talk and Listening
  Lu Rehling, Technical and Professional Writing Program, San Francisco State University
• The Impact of Social Style on Student Peer Evaluation Ratings in Group Projects
  Gary L. May, Clayton College & State University
  Lisa E. Gueldenzoph, North Carolina A&T State University
• Like Pulling Teeth or Pain Free? Complexities in Collaboration in a Business Communication Course
  Julie Dyke Ford, New Mexico Tech
• Selling Peace in a Time of War: The Challenges and Benefits of a Graduate-Level Service-Learning Project
  Kathryn Rentz and Ashley Mattingly, University of Cincinnati

Communication in Organizations

• Vulnerability Assessments: Communication Cannot Be Overlooked
  Jackie L. Hartman and Charles Butler, Colorado State University
• Talking Up: Study of Upward Influence Strategies
  Asha Kaul, Indian Institute of Management
• How Managers Give Effective Instructions to New Employees: Some Sample Scenarios for Teaching Supervisory Communication
  Suwichit Sean Chaidaroon, The University of Memphis
• Change Communication
  Ceasar Douglas, Florida State University
  Jeanette S. Martin, and Roberta H. Krapels, University of Mississippi

Readability and Customer Friendliness

• Indices of Readability and Usability of Online Juror Education Materials
  Janna B. Arney, Irma S. Jones, and Dianna C. Blankenship, University of Texas at Brownsville
• Understandability of Banks’ Annual Reports
  Geraldine E. Hynes and James B. Bexley, Sam Houston State University
• Computer-Generated Correspondence and Customer Service Policy in Mortgage Loans
  Jane Thompson Johansen, University of Southern Indiana
  Paige Ann McFarling, Old National Financial Services, Evansville, IN

Teaching Online

• Disconnected Interactions: Challenges in Teaching Online
  Robert A. Rehn, University of St. Thomas
• Flaming Spam
  Chynette Nealy and Carolyn Ashe, University of Houston-Downtown
• “If We Build It Will They Come?” Creating Online Opportunities for Interaction and Community
  Jana O’Keefe Bazzoni and Trudy Milburn, Baruch College
• Business Communication: High-Touch (On Campus) vs. High Tech (Online) Learning in Silicon Valley

Mary F. Fortune and Robert E. Sibley, San Jose State University

• Bridging the Interaction Gap: Addressing Ethical Dilemmas by Combining Online On-Campus Business Communication Courses at San Jose State University

Rolanda P. Farrington Pollard, San Jose State University

• Online Business Communication: Activity Systems and Conflict Resolution

Kristin Walker, Tennessee Technological University

Assessment of Teaching and Learning

• Student Assessment of the Business Communication Course
  Marsha L. Bayless and Betty S. Johnson, Stephen F. Austin State University
• Teaching and Assessing Teamwork: Implementing Continuous Quality Improvement
  Penny Hirsch, Barbara Shwom, and Ann McKenna, Northwestern University
• Building and Sharing Electronic Portfolios: Teaching Professional Writing
  James M. Dubinsky, Virginia Tech
• Course Evaluations vs. Assessment in Business Communication: Insights into Teaching Effectiveness
  Craig E. Stanley, California State University, Sacramento

Teaching and Diversity

• Teaching Diversity and Cross-cultural Differences: Does It Work?
  Marilyn Easter, San Jose State University
  Virginia Yonkers, Siena College
• Diversity and Corporate Ethical Behavior
  Barbara E. Alpern, Walsh College
• Communicating About Ethics in Classroom and Training Situations: Special Issues Related to Multicultural Audiences
  Judith A. Kolb, Dee Frisque, Hong Lin, and Allen Bonsell, Pennsylvania State University

Culture’s Impact on Communication

• A Comparative Analysis of Individual Communication Processes in Small Group Behavior between Homogeneous and Heterogeneous Groups
  Bertha Du-Babcock, City University of Hong Kong
• Is English a Brand: Language of Origin’s Influence on Product Evaluation
  Judy F. Chen, The Overseas Chinese Institute of Technology
  H. T. Chang, National Changhua University of Education
• Evaluation across Cultures: National Perspectives Explain Differences between Singaporean and US Evaluators
  Colin M. Clark, Nanyang Business School, Singapore
  Priscilla S. Rogers, University of Michigan
• Facework in 19th Century Chinese-authored Business Letters
  Linda Beamer, California State University, Los Angeles